If you’re an arts and crafts enthusiast, chances are you’ve visited Hobby Lobby at some point in your creative journey. From colorful yarns to intricate scrapbooking supplies, Hobby Lobby offers a treasure trove of crafting materials and home decor items. But what happens when you purchase something and it doesn’t quite fit your project or expectations? That’s where Hobby Lobby’s return policy comes into play.
In this comprehensive article, we’ll explore Hobby Lobby’s return policy in detail, helping you navigate the ins and outs of returning items, whether you’re making an in-store purchase or shopping online.
The Basics of Hobby Lobby’s Return Policy
Hobby Lobby’s return policy is designed to accommodate various customer needs while ensuring a fair and transparent process. Whether you’ve made an in-store purchase or opted for the convenience of online shopping, understanding the policy can make your return experience smooth and hassle-free.
Returns for In-Store Purchases
With the Original Receipt
If you have the original receipt, you’re in good shape. Within 90 days of your purchase, Hobby Lobby offers several options:
- Exchange: Need a different color of acrylic paint for your project? No problem. You can exchange the merchandise hassle-free.
- Store Credit: Perhaps you’re not quite sure what you want yet but don’t want to lose the value of your purchase. Hobby Lobby provides store credit as an option.
- Refund: If none of the items in the store catch your eye, you can request a refund based on your original method of payment. It’s a straightforward process that ensures your money goes back to where it came from.
It’s worth noting that there is a waiting period of 10 calendar days for check purchases before a refund can be processed. However, merchandise credit can be issued immediately.
Without the Original Store Receipt
Don’t panic if you’ve misplaced your original store receipt; Hobby Lobby still has you covered. In this scenario, you have the following options:
- Exchange: You can exchange the merchandise for something more suitable.
- Merchandise Credit: If you’re not ready to choose a replacement item, Hobby Lobby offers merchandise credit based on the lowest selling price of the item in the last 60 days. It’s a practical solution that ensures you don’t lose the value of your purchase.
However, keep in mind that a valid ID is required for returns without the original store receipt. Additionally, Hobby Lobby reserves the right to limit or refuse the return of specific products and non-receipted items.
Return Exclusions
While Hobby Lobby is generally flexible with returns, there are exceptions. Returns or exchanges of products from certain brands, including Silhouette®, Sizzix®, Cricut®, Brother®, Singer®, and Spellbinders®, are prohibited unless you present the original receipt and the products are in new, unopened condition. Warranty claims for these products must be directed to the manufacturer. Additionally, Hobby Lobby retains the right to limit or refuse the return of specific items and non-receipted items.
Online Purchase Returns
Online shopping has become increasingly popular, and Hobby Lobby has adapted its return policy to accommodate this trend.
General Conditions and Restrictions
When it comes to returning items purchased online, Hobby Lobby has some specific conditions and restrictions in place:
- Bulk Purchases: Any single-line item that totals $250.00 or more is considered a bulk purchase and must be returned through HobbyLobby.com. However, individual items from the online order can still be returned at the store. This rule doesn’t apply to Christmas Trees, Furniture, and Wall Decor items priced over $250.00 individually.
- Restocking Fee: Seasonal items from a bulk purchase, such as those related to Christmas, New Year’s, Valentine’s Day, and other occasions, may incur a 20% restocking fee. It’s essential to keep this in mind when returning seasonal items.
- Sellable Condition: To be eligible for a return, your item must be in sellable condition. This means that opened or used merchandise cannot be returned. Hobby Lobby wants to ensure that the items they put back on their shelves are in excellent condition for the next customer.
- Damaged or Defective Merchandise: If you receive damaged, defective, or incorrect merchandise from an online order, you should not return it to the store. Instead, contact Hobby Lobby’s customer service at Toll Free: 1-855-329-7060 or via email before initiating the return process. It’s crucial not to discard damaged merchandise or the box it was shipped in until you’ve communicated with the customer service team.
- Shipping and Handling Charges: Hobby Lobby does not credit shipping and handling charges unless the return is due to their error and cannot be processed at the store level.
Returns to a Hobby Lobby Store
Hobby Lobby offers the convenience of returning online purchases to one of their physical stores.
Additional Conditions and Restrictions
When returning items sold and shipped by HobbyLobby.com to a Hobby Lobby store, there are some additional conditions and restrictions to be aware of:
- Invoice Requirement: To ensure that the full purchase price is credited, the invoice must accompany the item(s) being returned. This credit is applied to a Hobby Lobby Gift Card.
- Damaged or Defective Merchandise: Similar to online returns, damaged and/or defective merchandise from an online order cannot be returned to the store. It’s essential to follow the appropriate channels for resolving these issues.
- Price Adjustments: Price adjustments for merchandise purchased online cannot be completed at the store level. If you believe you’re eligible for a price adjustment, it’s best to contact Hobby Lobby’s customer service for assistance.
Returns to HobbyLobby.com
If you choose to return an item to HobbyLobby.com, here’s what you need to know:
- Processing Time: Please allow up to two weeks for your return to be processed and a refund to be issued.
- Refund Method: You will receive a refund for the purchase price and applicable sales tax. The refund will be issued to the credit card used at the time of purchase. If you initially purchased with a gift card, your refund will be issued in the form of a gift card.
- Shipping Costs: You are responsible for the cost of shipping the order back to Hobby Lobby. It’s important to consider this when deciding whether to return an online purchase.
To initiate a return to HobbyLobby.com, complete a return form and send it with your item to the following address:
Hobby Lobby Attention: Returns : 7707 SW 44th St. Oklahoma City, OK 73179
Dealing with Problems
Sometimes, despite the best intentions, problems can arise with your Hobby Lobby purchase. If you encounter issues such as receiving damaged, broken, or defective merchandise or facing problems with your order or package, it’s crucial to contact Hobby Lobby’s customer service at Toll Free: 1-855-329-7060 (available Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time) before initiating the return. You can also reach out via email through their contact us page.
You can check other Store return policy:- Walgreens Return Policy
Exchanges
If you wish to exchange a purchased item, the process involves placing a new order online for the desired item and returning the unwanted item to Hobby Lobby for a refund.
Frequently Asked Questions (FAQs)
- Can I return an online purchase to a Hobby Lobby store?
- Yes, items under $250.00 from online orders can be returned or exchanged at any Hobby Lobby store within 90 days of purchase.
- What should I do if I receive damaged or defective merchandise from an online order?
- Contact Hobby Lobby’s customer service at 1-800-888-0321 before returning the item, and do not discard damaged merchandise or its packaging.
- Are there any restrictions on returning certain products?
- Yes, returns or exchanges of products from specific brands like Silhouette®, Sizzix®, Cricut®, Brother®, Singer®, and Spellbinders® require the original receipt and must be in new, unopened condition. Warranty claims for these products must be directed to the manufacturer.
- What is the processing time for returns to HobbyLobby.com?
- Please allow up to two weeks for your return to be processed, and a refund will be issued to your original payment method or as a gift card.
- Can I get a price adjustment for merchandise purchased online at a Hobby Lobby store?
- No, price adjustments for online purchases cannot be completed at the store level.
By understanding and following Hobby Lobby’s return policy, you can ensure a hassle-free shopping experience, whether you’re making purchases in-store or online. Hobby Lobby values its customers and strives to provide excellent customer service to meet your crafting and decorating needs. So, the next time you embark on a creative project or shop for home decor, craft your return with confidence, knowing that Hobby Lobby has your back.