Five Below Return Policy: Five Below is a popular discount store chain that offers a wide variety of products at affordable prices. From clothing and accessories to home decor and toys, Five Below has become a go-to destination for budget-conscious shoppers. However, with any retail store, there may be instances where a customer needs to return or exchange a product. In this article, we will explore the Five Below return policy, including details on how long customers have to make a return, whether a receipt is required, and how to contact customer service.
Five Below Return Policy Overview
You can easily exchange or return unopened or defective items at any Five Below store location, as long as you have the original receipt or online order confirmation. If you have unopened or defective products, you have the option to exchange them for items of equal value, either the same or different, at any time following the purchase date. Additionally, if you prefer a refund, Five Below is happy to provide it in the original form of payment, given that you have the original receipt or online order confirmation.
The Five Below return policy allows customers to return or exchange products within 30 days of purchase, with some exceptions. The products must be in their original condition and packaging, with all tags and labels attached. In addition, customers must provide proof of purchase, such as a receipt or order confirmation email.
Can I Return by Mail (Online purchase)
If there is no nearby store, you have the option to ship your online return to the following address.
Ecommerce Returns
12050 E. McGregor Rd
Indianapolis, IN 46259
Products That Cannot Be Returned or Exchanged
There are some products that cannot be returned or exchanged at Five Below. These include:
- Clearance items: Products marked as final sale or clearance are non-returnable and non-exchangeable.
- Gift cards: Five Below gift cards cannot be returned or refunded.
- Opened items: If a product has been opened or used, it may not be eligible for return or exchange.
- Undergarments: For hygiene reasons, Five Below does not accept returns or exchanges on undergarments.
- Earbuds and headphones: Due to health and safety reasons, Five Below does not accept returns or exchanges on earbuds or headphones.
- Personalized items: Products that have been personalized or customized cannot be returned or exchanged.
- Face masks: Due to hygiene reasons, Five Below does not accept returns or exchanges on face masks.
Returning Items Without a Receipt
If a customer does not have a receipt, they may still be able to return or exchange the product at Five Below. However, the store may require a valid form of identification, such as a driver’s license or passport. Without a receipt, the customer may only receive store credit for the current selling price of the product, not the original purchase price. In addition, the store may limit the number of returns or exchanges made without a receipt.
Five Below Return Policy: Time Limit for Returns
As mentioned earlier, customers have 30 days from the date of purchase to return or exchange products at Five Below. If the product is not returned within this time frame, the store may refuse the return or exchange. However, if a customer has a valid reason for not being able to return the product within 30 days, such as a defective product or a delay in shipping, they may be able to make an exception.
Five Below Return Policy for Online Purchases
For online purchases, Five Below offers free returns and exchanges within 30 days of delivery. Customers can initiate a return or exchange by logging into their account on the Five Below website and selecting the product they wish to return. They will then receive a prepaid shipping label to send the product back to Five Below. Once the product is received and inspected, the customer will receive a refund to their original payment method, or store credit if requested.
Five Below Return Policy: Contacting Five Below Customer Service
If a customer has any questions or concerns about the Five Below return policy, they can contact customer service by phone, email, or chat. The customer service team is available Monday through Friday from 9 am to 5 pm EST. The phone number for customer service is (844) 4-5BELOW (844-452-3569), and the email address is customerservice@fivebelow.com
In addition, customers can also contact Five Below customer service through the chat feature on the company’s website. To access the chat feature, customers should click the “Contact Us” link on the bottom of the Five Below homepage and then click “Chat Now.” The chat feature is available during the same hours as the phone and email customer service options.
When contacting customer service, customers should have their order number and/or receipt available, as well as any relevant details about the product they wish to return or exchange. The customer service representative can assist with questions about the return policy, provide guidance on how to initiate a return or exchange, and help resolve any issues or concerns.
You can check other Store return policies:- Louis Vuitton, Scheels, Revolve, Lucy in the sky, Sephora’s, West Elm, Target, Macy’s, Costco Mattress, Kohl’s, Crate and Barrel, Lowe’s etc.
Conclusion
The Five Below return policy offers customers a 30-day window to return or exchange products, with some exceptions. The products must be in their original condition and packaging, and customers must provide proof of purchase. If a customer does not have a receipt, they may still be able to return or exchange the product but may only receive store credit. Certain products, such as clearance items and personalized items, cannot be returned or exchanged. Customers can contact Five Below customer service through phone, email, or chat to ask questions or address concerns. By understanding the Five Below return policy, customers can shop with confidence and make informed purchasing decisions.