Lowe’s Return Policy: A Comprehensive Guide
When shopping for home improvement products, it’s important to know that you can return an item if it doesn’t meet your expectations. Lowes, one of the largest home improvement retailers in the United States, has a customer-friendly return policy that is designed to make the process as easy and stress-free as possible.
In this article, we’ll take a closer look at the Lowes return policy, including their policies on specific items such as paint, lawn mowers, and dead plants, as well as their policies on used items and broken items. We’ll also cover how to return items at Lowes and answer some frequently asked questions about their return policy.
What is Lowe’s Return Policy?
At Lowe’s, they are dedicated to collaborating with you to fulfill your home improvement objectives. They are committed to your satisfaction, and if you are not entirely pleased with your purchase from Lowe’s, you can easily return it to any of their US stores.
They offer refunds or exchanges for most new and unused items, accompanied by proof of purchase, within 90 days of the original purchase date. However, some products may have exceptions that are listed in their Return Policy.
If you purchased the item using a Lowe’s Business Rewards (LBR), Lowe’s Advantage Card (LAC), Lowe’s Business Advantage (LBA), or Lowe’s Commercial Account (LCA), you have 365 days from the purchase date to return it, unless otherwise stated in their Return Policy.
All returns must be approved by their system. Please note that they are always striving to improve their services, and value your feedback.
Except as provided by the following, returns with a legitimate proof of purchase will be swapped, returned in cash, credited to your account, or refunded via in-store credit based on the original form of payment:
A refund will be issued as in-store credit for purchased with a Lowe’s Gift Card, Refund Card, Merchandise Card, or in-store credit.
Debit card purchases will either be reimbursed in cash or credit back to the debit card, which might take up to 15 days.
You can check other Store return policies:- Louis Vuitton, Dollar General, Revolve, Lucy in the sky, Spirit Halloween, West Elm,Target, Cat and Jack, Costco Mattress, Kohl’s, Macy’s, Crate and Barrel etc.
Lowe’s Returns Without Receipt
In most cases, your original credit card information, bank account number, MyLowe’s card number, or phone number can be used to recover your receipt. Lowe’s reserves the right to give in-store credit for the item’s current selling price for returns without a proper receipt.
For returns without a legitimate proof of purchase, Lowe’s demands a valid photo ID (state driver’s license, state ID card, or military ID). Lowe’s employs and audits verification methods. Where permitted by law, ID data or a phone number may be entered into these systems. Every return must have system approval. The number of returns that are accepted without a proper receipt may be restricted by Lowe’s and may be refused.
Lowe’s Return Policy Exceptions
48-hour return policy:
Lowe’s has a 48-hour return policy for certain items, which includes major appliances such as refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, and washer and dryer pedestals. To initiate a return, it must be done within 48 hours of delivery or pickup at a Lowe’s location.
Exceptions:
However, there are exceptions to this policy. Appliances that are returned in their original, undamaged, unopened, factory-sealed packaging and/or purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Card (PreLoad) or Lowe’s Lease to Own (LTO) can be returned within 30 days of purchase.
Additionally, Lowe’s has a 30-day return policy for other items. If you need to return an item, please make sure to do so within 30 days of purchase.
Lowe’s 30 Days Return Policy
Lowe’s has a 30-day return policy for certain items, including TVs, electronics, outdoor power equipment, plumbing, water heaters, air conditioners (portable and window units), liquid paint, highway trailers, utility vehicles, and golf carts. These products must be in “like new” condition and you must have evidence of purchase in order to be eligible for a return.
This regulation also applies to lawnmowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, wood chippers, hedge trimmers, edgers, tillers, earth augers, and brush cutters. However, these items must be returned within 30 days of receipt and must be unused and in their original, undamaged, unopened, and factory-sealed packaging.
It’s worth noting that CRAFTSMAN and BLACK+DECKER branded corded and cordless outdoor power equipment items have a 90-day return policy instead of the 30-day policy.
If you need to return highway trailers, utility vehicles, or golf carts, they must be returned to a Lowe’s store in the original state of purchase, along with the original paperwork, including the title (if applicable).
Lowe’s Return Policy on Used Items
Lowes return policy on used items is straightforward. If you have used an item and are not satisfied with it, you can return it within 90 days of purchase for a full refund or exchange. However, the item must be in its original packaging and in like-new condition. Lowes reserves the right to refuse returns of used items that are not in their original packaging or that show signs of wear and tear.
Lowe’s Return Policy on Broken Items
Lowes understands that sometimes items may arrive broken or become damaged shortly after purchase. In such cases, Lowes offers a full refund or exchange within 90 days of purchase. If an item becomes damaged after 90 days, Lowes may still accept the return but will only offer store credit or an exchange.
Lowe’s Return Policy on Paint
Lowes return policy on paint is a bit more complicated than their general return policy. If you purchase a gallon of paint and find that it’s not the right color or sheen, you can return it within 30 days of purchase for a full refund or exchange. However, if you had the paint custom tinted to a specific color, it cannot be returned. Additionally, if you used more than 25% of the paint, it cannot be returned.
Lowe’s Return Policy on Lawn Mowers
Lowes return policy on lawn mowers is the same as their general return policy. You can return a lawn mower within 90 days of purchase for a full refund or exchange. However, the lawn mower must be in like-new condition and in its original packaging.
Lowe’s Return Policy on Dead Plants
Lowes understands that plants may not always survive after being purchased. In such cases, Lowes offers a one-year plant guarantee. If a plant dies within one year of purchase, you can return it for a full refund or exchange. However, you must have the original receipt and the dead plant to be eligible for the return.
Lowe’s Return Policy Without Box
Lowes return policy without a box is possible, but it may be more difficult to process the return. If you have lost the original packaging or box for an item, Lowes may still accept the return, but they may charge a restocking fee. This fee will vary depending on the item and its condition.
Lowe’s Return Policy Craftsman
Lowes is a retailer of Craftsman tools and products, and their return policy on Craftsman items is the same as their general return policy. You can return Craftsman items within 90 days of purchase for a full refund or exchange, as long as the item is in its original packaging and in like-new condition. Lowes may also ask for the original receipt or proof of purchase to process the return.
Lowe’s Appliance Return Policy
Lowes return policy on major appliances is slightly different from their general return policy. Major appliances, such as refrigerators, dishwashers, and washing machines, must be returned within 30 days of purchase. However, if you are unable to return the appliance within 30 days, Lowes offers an extended return policy of 90 days for major appliances purchased between November 1 and December 31. The appliance must be in its original packaging and in like-new condition to be eligible for a full refund or exchange.
Lowe’s Paint Return Policy
As mentioned earlier, Lowes return policy on paint is more restrictive than their general return policy. If you purchase a gallon of paint and find that it’s not the right color or sheen, you can return it within 30 days of purchase for a full refund or exchange, as long as the paint has not been custom tinted and no more than 25% of the paint has been used. If the paint has been custom tinted or more than 25% of the paint has been used, it cannot be returned.
How to Return Items at Lowe’s
Returning items at Lowes is a straightforward process. Here are the steps you need to follow:
- Gather the items you wish to return, along with the original packaging, receipt, and any other relevant documentation.
- Go to the Customer Service desk at your local Lowes store. If you purchased the item online, you can also return it by mail.
- Present your items and documentation to the customer service representative and explain the reason for the return.
- The customer service representative will inspect the item and determine if it is eligible for a return. If the item is eligible, they will process the return and issue a refund or exchange.
- If you are returning an item by mail, you will need to follow the instructions provided by Lowes for shipping the item back to them.
Frequently Asked Questions about Lowe’s Return Policy
Q: What items are not eligible for return at Lowe’s?
A: Major appliances, outdoor power equipment, and holiday items have a shorter return window of 30 days. Additionally, custom tinted paint and items that have been used extensively or damaged beyond normal wear and tear may not be eligible for return.
Q: Can I return an item purchased online at a Lowes store?
A: Yes, you can return an item purchased online at a Lowes store.
Q: Does Lowes charge a restocking fee for returns?
A: Lowes may charge a restocking fee for returns of items without their original packaging or that show signs of wear and tear.
Conclusion
Lowe’s return policy is designed to make the process of returning items as easy and stress-free as possible for their customers. Most items can be returned within 90 days of purchase for a full refund or exchange, with some exceptions for major appliances and holiday items. Lowes also has specific policies for items such as paint, lawn mowers, and dead plants, as well as policies on used and broken items. If you need to return an item at Lowes, be sure to bring your original packaging, receipt, and any other relevant documentation to the customer service desk.