Revolve return policy: Revolve is a popular online fashion retailer that offers a wide variety of clothing, shoes, accessories, and beauty products from a range of high-end and independent brands. Revolve has become a go-to place for fashion-forward shoppers because it focuses on giving customers the latest trends and styles.
But, like any online store, Revolve knows how important it is to have a clear and thorough return policy to make sure customers are happy. In this article, we will take a closer look at Revolve return policy, including what it covers, how to initiate a return, and any potential limitations or restrictions.
Revolve Return Policy: What Items Are Eligible for Return?
Customers can return most items during the first 60 days for a complete refund, and within the next 90 days, they can get an exchange. If you have any questions about getting your returned goods, then contact customer care. They would be pleased to assist you. This includes clothes, shoes, accessories, and beauty products, as long as they are in their original condition with all tags and packaging still attached. However, there are a few exceptions to this policy:
- Final Sale Items: Some items on the Revolve website are marked as “final sale,” meaning they cannot be returned or exchanged. These items are typically heavily discounted and may include clearance items, swimwear, underwear, and beauty products.
- Vintage Items: Revolve occasionally sells vintage clothing and accessories that are unique and one-of-a-kind. These items are also marked as final sale and cannot be returned or exchanged.
- Personalized or Custom Items: If you order an item that has been personalized or custom-made to your specifications, it cannot be returned or exchanged. This includes items with monograms, engravings, or other customizations.
- Health and Safety Items: Due to health and safety regulations, some products cannot be returned once they have been opened or used. This includes items like earrings, intimate apparel, and beauty products.
If you are unsure whether an item is eligible for return, you can check the product page on the Revolve website or contact customer service for assistance.
How to Initiate a Return
If you need to return an item to Revolve, the process is straightforward and easy to follow. Here are the steps you should take:
- Log into your Revolve account and navigate to your order history.
- Find the order that contains the item you wish to return and click “Return Item.”
- Select the reason for your return and choose whether you would like a refund or exchange.
- Pack the item securely in its original packaging and include any tags or accessories that came with it.
- Print the return label and affix it to the outside of the package.
- Drop off the package at a UPS location or schedule a pickup with UPS.
Once Revolve receives your return, they will process it within 5-7 business days and issue a refund or exchange, depending on your preference. If you choose to receive a refund, it will be credited back to your original form of payment. Please note that original shipping fees are non-refundable.
You can check other Store return policies:- Dollar General, Louis Vuitton, Lucy in the Sky, Spirit Halloween, West Elm, Costco mattress etc.
Revolve return policy: Limitations and Restrictions
Even though Revolve return policy is pretty good, there are a few things you should know. Here are some key points to keep in mind:
- Time frame: To be eligible for a return, items must be sent back within 60 days of delivery. After this time frame, returns will not be accepted.
- Condition: Items must be returned in their original condition, with all tags and packaging intact. If an item is returned in a condition that is different from how it was sent, the return may not be accepted.
- Final Sale Items: As mentioned earlier, items marked as “final sale” cannot be returned or exchanged. Make sure to check the product page before purchasing to avoid any confusion.
- Refund Timing: Once Revolve receives your return, it will typically take 5-7 business days to process the refund. However, it may take longer for the refund to appear on your account depending on your bank or credit card company’s processing times.
- Return Shipping Costs: Revolve offers free return shipping within the United States, but international customers will need to cover the cost of return shipping themselves. In addition, Revolve may deduct a shipping fee from your refund if the original order qualified for free shipping and the return reduces the total purchase amount below the free shipping threshold. Not only revolve there so many company like Lucy in the Sky, Zara, Louis Vuitton, Dollar general, Gucci etc they cover the cost of return shipping themselves.
- Exchanges: If you choose to exchange an item, Revolve will ship the replacement item to you free of charge. However, if the item you are exchanging for is not available, Revolve will issue a refund instead.
- Multiple Returns: Revolve reserves the right to limit the number of returns or exchanges made by a single customer. If a customer has a history of excessive returns or exchanges, Revolve may refuse future orders or returns.
- Fraud Prevention: To prevent fraudulent activity, Revolve may use various methods to verify the authenticity of returns, including checking the condition and origin of the returned item, reviewing the customer’s order history, and contacting the customer for further information.
Revolve return policy : Exception on some of the products
BEAUTY PRODUCTS:-
If the cosmetics are returned within 30 days unused and unopened, they will accept them.
SHIPPING COST:-
The cost of expedited shipping is non-refundable.
MODIFIED POLICY:-
If you return more than $7500 in a 12-month period, the return policy may be amended. They will inform you if the updated policy applies to you.
BRIDAL GOWNS:-
All bridal dresses may be returned for a full refund or shop credit within 30 days after purchase. After 30 days, they cannot accept returns on any bridal dresses. Wedding dresses must be unworn and undamaged, with all original tags still attached.
BRIDESMAID DRESSES:-
Custom orders of three or more dresses in the same style are final. If you are interested in a certain style, we urge you to order a size that is currently in stock before placing a custom order.
HOLIDAY RETURNS:-
They accept returns after 30 days throughout the holiday season (Nov. 1st – Dec 25th) if received before January 10th.
DAMAGED ITEMS
Contact customer care immediately if you get a defective item.
Customer Support
If you have questions or concerns about how Revolve handles returns, the company’s customer service team is there to help. You can contact them by phone, email, or live chat on the Revolve website. They are generally very responsive and helpful in resolving any issues you may have.
Conclusion
The return policy at Revolve is pretty generous, and most items can be sent back within 60 days of delivery. While there are some limitations and restrictions to be aware of, the process for initiating a return is straightforward and easy to follow.
If you do need to make a return, be sure to carefully read the product page and check if the item is marked as “final sale” to avoid any confusion. Overall, Revolve commitment to customer satisfaction and transparency in their return policy make them a reliable and trusted online retailer for fashion-forward shoppers.