Scheels Return Policy: Scheels is a retail company that specializes in sporting goods, outdoor gear, and apparel. They have been in business since 1902 and have grown to over 30 stores across the United States. With such a wide variety of products, it’s no surprise that they have a comprehensive return policy in place to help customers navigate the process of returning or exchanging their purchases.
In this article, we will cover all the aspects of the Scheels return policy, including their return policy for shoes, fishing rods, bikes, and other items. We will also answer common questions such as whether you need a receipt to return items and whether you can return items purchased online to a Scheels store.
Scheels Return Policy
If you are not satisfied with your purchase, SCHEELS is here to make your returns and exchanges as easy as possible. Before returning your item, please follow these guidelines to ensure a smooth process.
Shipping Costs and Sales Tax Refunds
Please note that Scheels does not refund shipping costs, so be sure to choose the right product and size to avoid unnecessary returns. On the other hand, sales tax will be refunded to the original method of payment.
Condition of Items and Proper Shipping Containers
To be eligible for a return or exchange, the item must be in the same condition it was received in. This means that it should not be damaged or altered in any way. Moreover, please use a proper shipping container such as a box, shipping pouch, or any USPS-approved container to protect the item. Shoes should be returned in their original shoe box, which should also be shipped in a proper container.
Scheels Return Policy : Exceptions to Returns and Exchanges
There are certain items that do not qualify for returns or exchanges at Scheels.com. Ammunition purchased from their website cannot be returned or exchanged due to safety reasons. Additionally, autographed memorabilia purchased at Scheels.com cannot be returned or exchanged as the value of the item relies on its authenticity, which can be compromised in case of a return or exchange.
Firearms and bows follow specific return and exchange guidelines, so please contact your local Scheels store for assistance.
Special orders must be returned to any of their store locations, with the return shipping cost being free of charge. However, initial shipping costs will not be refunded.
Warranties and Manufacturer’s Guidelines
Scheels Outfitters-branded fishing rods are warrantied for three years against workmanship, materials, and breakage under normal fishing situations. For more information, please visit the SCHEELS Outfitters Rod Warranty Policy.
If you are returning defective or damaged baseball bats or softball bats, please follow the manufacturer’s guidelines for warranty replacements. You may visit the manufacturer’s website or call them directly to obtain a return authorization number (RA#) for your damaged bat or hockey stick. To get your replacement as quickly as possible, keep your receipt or order confirmation email as proof of purchase.
You can check other Store return policies:- Louis Vuitton, Dollar General, Revolve, Lucy in the sky, Spirit Halloween, West Elm, Target, Macy’s, Costco Mattress, Kohl’s, Crate and Barrel, Lowe’s etc.
Returning a Hockey Stick
If you need to return a hockey stick that you bought from SCHEELS.com, you may do so in your neighborhood Scheels shop or by mail using a pre-paid return label. The return must be started no later than 30 days after the original purchase date. The stick must be brand-new, unused, or damaged due to use outside of what the manufacturer intended.
Before further disassembling the broken stick for mailing if you don’t have the original package and need to deliver it, submit images to contactus@scheels.com with your Scheels purchase number. In this manner, they may approve the appropriate next actions for when the stick appears.
What is the duration for which I can return or exchange a product?
At Scheels, their ultimate goal is your complete satisfaction with every purchase. They firmly believe that you deserve to receive products that meet your expectations and needs, and they stand behind that belief with our 100% Satisfaction Guarantee. Unlike other retailers, they do not place any time constraints on returns or exchanges because they understand that sometimes it takes time to realize if a product is the right fit for you.
However, please note that for safety reasons, firearms and bows are excluded from this policy. If you need assistance with a return or exchange, please contact your local Scheels location for help. They are committed to providing you with exceptional customer service and support, and they are always their to help.
In conclusion, at Scheels, your satisfaction is their top priority, and they will do everything they can to make sure you receive the best possible experience with every purchase. They appreciate your trust in us and thank you for choosing Scheels as your go-to retailer for all your needs.
Scheels Return Policy for Shoes
Kindly take note that items being returned must be in the same condition as they were received. This means that all parts and components of the item must be included, and the item should be returned in an appropriate shipping container, such as a box, shipping pouch, or other USPS-approved container to ensure its protection during transit.
When returning shoes, please make sure that they are placed back in the original shoe box, which should then be packaged in a proper shipping container.
Please be advised that the amount or method of refund may vary based on the condition of the item being returned, in accordance with their return policy. They appreciate your understanding and cooperation in ensuring a smooth return process.
Scheels Return Policy for Fishing Rods
At Scheels Outfitters, they take pride in their high-quality rods and stand behind their craftsmanship and materials. Their branded rods come with a 3-year warranty against any defects in workmanship, materials, or breakage during normal fishing situations.
In the rare event that you find any defect in your Scheels Outfitters rod due to materials or workmanship within the warranty period, If you encounter any defects in your Scheels Outfitters rod during the warranty period, they happy to provide a replacement rod or a credit at the fair market value of the defective rod.
This credit can be utilized towards the purchase of a new Scheels Outfitters rod so that you can continue enjoying their fishing experience with the highest quality equipment. However, a proof of purchase is required to complete a warranty claim.
They understand that accidents can happen while fishing, and if your Scheels Outfitters rod breaks accidentally within 3 years of purchase, they are here to help. They offer a replacement rod of the same series at a discounted price of 50% off the current retail price.
Please note that the Scheels warranty does not cover rod breakage due to normal wear and tear beyond the 3-year period, and it becomes null and void if the rod is misused, abused, or altered in any way.
At Scheels Outfitters, they are committed to providing you with the best possible experience and customer service, and they are proud to offer their 3-year warranty to give you peace of mind when purchasing their high-quality rods.
Scheels Return Policy for Bikes
Scheels offers a 100% satisfaction guarantee on all of their products, including bikes. This means that if a customer is not completely satisfied with their bike purchase, they can return it for a full refund or exchange it for a different model. The return or exchange must be initiated within 60 days of the purchase date, and the bike must be in its original condition, with all of the original tags and packaging.
In addition, Scheels has a 30-day price match guarantee on all of their bikes. If a customer finds the same bike at a lower price from a competitor within 30 days of purchase, Scheels will match that price.
When returning a bike, customers are responsible for the shipping costs. However, if the bike is being returned due to a manufacturing defect or damage during shipping, Scheels will cover the shipping costs.
It’s important to note that the Scheels return policy for bikes does not apply to clearance or sale items. These items are final sale and cannot be change or exchanged.
To initiate a return or exchange, customers can bring their bike to a Scheels location or contact the Scheels customer service team. If the customer chooses to return the bike via mail, they must contact customer service for a return authorization number and shipping label.
Conclusion
In conclusion, Scheels has a customer-focused return policy that is designed to provide a hassle-free shopping experience. Whether it’s a manufacturing defect or the customer simply changes their mind, Scheels offers a 100% satisfaction guarantee on all of their products, including bikes. With their 30-day price match guarantee and easy return process, customers can feel confident in their purchase from Scheels.
Additionally, Scheels’ return policy is transparent and straightforward, with clear guidelines and exceptions for clearance or sale items. Overall, Scheels’ commitment to customer satisfaction is evident in their return policy, making them a reliable choice for outdoor enthusiasts.